Terms of Service
Last updated: 4 August 2026
In short. An institution subscribes; its staff get accounts.
The institution owns its records and can export or delete them at any time.
We keep the service running and will not use your data for anything other than running it.
These terms apply to the Grandhika app and web dashboard, operated by Zyvix Technologies, Wayanad, Kerala, India. By using the service, the institution and its staff agree to them.
1. Who can use the service
Grandhika is licensed to institutions — schools, colleges, and public libraries — not to individuals. A subscription covers one institution at one location. Staff use the service under their institution's subscription.
Accounts must not be shared outside the institution. The institution is responsible for what its staff do with their accounts, and for closing accounts when staff leave.
2. Subscription and fees
Fees are set out in the quotation and invoice issued to the institution before activation. Charges typically cover a first-year setup and licence, followed by an annual renewal.
- Access begins once payment is received and confirmed.
- A licence runs for the period stated on the invoice.
- Renewal reminders are sent to the institution's registered contact before expiry.
- Fees may change at renewal. We will give at least 30 days' notice before a renewal price takes effect.
Payment is made to Zyvix Technologies by UPI or bank transfer, using the details on the invoice. Payment is not collected inside the mobile app.
3. If a subscription lapses
When a licence expires, staff accounts stop working and the app shows a notice to contact the institution's administrator. Records are not deleted immediately — they are retained for 90 days so the institution can renew or export its data. See the Privacy Policy for what happens after that.
4. Your data is yours
The institution owns every record it enters: members, catalogue, and lending history. We store and process that data only to provide the service.
We will not sell it, share it with advertisers, or use it to train anyone's AI models. An institution may request a full export of its data at any time by writing to admin@grandhika.in.
5. What the institution is responsible for
- Making sure it is entitled to hold the member records it enters, including students' records, under applicable law and its own policies.
- Keeping account passwords confidential and telling us promptly if an account is compromised.
- Keeping its own backup of critical registers. We take backups, but a single copy in one system is never a complete backup strategy.
- Using the service lawfully, and not attempting to access another institution's data or disrupt the service.
6. Automatic text recognition
Grandhika reads book covers using automated text recognition to save typing. It is an aid, not an authority. Recognition can be wrong, particularly with worn covers, unusual scripts, or poor lighting. Staff should check what is captured before saving a catalogue entry. We are not responsible for errors in a catalogue that were not corrected before saving.
7. Availability
We aim to keep the service available at all times, but we do not guarantee uninterrupted access. Maintenance, hosting faults, and network problems can cause downtime. We will give advance notice of planned maintenance where we can.
8. Limits on liability
The service is provided as it is. To the extent permitted by Indian law, our total liability to an institution for any claim is limited to the fees that institution paid us in the 12 months before the claim arose.
We are not liable for indirect losses, for loss of data where the institution held no independent backup, or for decisions made on the basis of reports generated by the service.
9. Ending the agreement
An institution may stop using the service at any time by not renewing. We may suspend or end access if fees go unpaid, if the service is misused, or if continuing would breach the law — in which case we will give notice and a reasonable chance to put things right, unless the breach is serious.
10. Changes to these terms
We may update these terms. The date at the top will change, and significant changes will be emailed to each institution's registered contact. Continuing to use the service after a change means the change is accepted.
11. Governing law
These terms are governed by the laws of India. Disputes fall under the jurisdiction of the courts of Wayanad, Kerala.
12. Contact
Zyvix Technologies
Wayanad, Kerala, India
admin@grandhika.in